Important Information:

Identification requirement for check in:
All guests including children must present a valid U.A.E Identification or passport upon check-in.
The Hotel reserves the right to refuse entry to the Hotel rooms to guests not registered upon check in.
Lost and Found Policy: The Hotel has a lost and found section which is part of our Housekeeping Department.
Please contact +9714 3255555 or mail to lostandfound@ivorygrandhotels.com

Valuable Items: In line with local regulations, valuable items such as jewellery, watches, gold, cash or similar commodities will be kept for maximum of 30 days after which they must be given to the local authorities.

Non-Valuable Items: Items which are not mentioned in the above list of valuables will be kept for a maximum of 3 to 7 days, after which they are disposed of in line with the Hotel policy.

Please note as per the hotel policy, visitors are not allowed in the room, visitors will be met only in the lobby.

Minimum age of the main guest should be 21 years for checkin and signing the registration form.

A security deposit of AED 250 per reservation is required upon arrival for incidentals. This deposit is fully refundable upon check-out and is subject to a final accommodation inspection, following which should any damage or loss be identified applicable charges will be added into the guest’s account.

Please note that guests might experience some noise disturbance from the construction in the surrounding area.

Kindly note: According to U.A.E Federal Tax authority with effect from 1st January 2018, 5% VAT is added to the final bill.